IT Administrator

kSARIA | July 2025 – Present

• Provide IT admin/helpdesk support in a multi-site manufacturing environment, handling day-to-day issues for office, production floor, and remote users.
• Manage Active Directory user and computer accounts, including account creation, group membership, security groups, and workstation joins/renames.
• Support the organization’s core on-premises file and application server, performing initial diagnostics, and partnering with senior IT staff on configuration changes within established standards.
• Administer Microsoft 365 (including email, licensing, and basic security settings).
• Use remote support tools (Ivanti) to securely assist users, including MFA token imports and remote control sessions.
• Administer physical access control using Aurora software, including activating/deactivating employee keycards.
• Use ServiceNow to track, prioritize, and document tickets, following through from initial report to resolution and user follow-up.